Refund & Cancellation Policy

We do not accept cancellations once an order is placed.

Returns & Exchanges We do not accept general returns. However, if the product has a manufacturing defect, it may be exchanged within 7 calendar days from the purchase date.

To qualify:

• The item must be unused, in perfect condition, with original packaging and tags.

• Any items showing stains or signs of wear will be refused.

• If the return is approved, we will cover the reshipping of the replacement. Otherwise, the original item will be returned to you at your cost.

To initiate a return request, contact us at: info@carlatestino.ae

Note for UAE Compliance: In line with UAE consumer protection law, refunds or exchanges are permitted in case of defects or incorrect deliveries.